Troubleshooting

When something doesn't look right.

• The Home tab is blank, out of date, or says I'm not set upSlack sometimes keeps showing an old Home tab, especially right after Dispute is installed or updated.
• Why isn't an agent getting messages?Dispute matches people by email, so the agent's email in Slack must be the same as their email in Zendesk.
• Why don't ratings show up right after a ticket is solved?Dispute can only show a rating once the customer has answered Zendesk's survey, and Zendesk doesn't send the survey right away.
• A customer changed their rating. What happens?Dispute always uses the customer's latest rating.
• The Dispute button shows an errorThis usually means Dispute couldn't be reached for a moment.