Why don't ratings show up right after a ticket is solved?

Dispute can only show a rating once the customer has answered Zendesk's survey, and Zendesk doesn't send the survey right away.

Why there's a delay

• Zendesk sends the survey 24 hours after a ticket is solved, by default, through its automation Request customer satisfaction rating.
• Dispute checks Zendesk every 15 minutes, so a new rating can take up to 15 minutes to appear.

💡To change when the survey goes out, edit that automation in Zendesk: Admin Center → Objects and rules → Business rules → Automations.