Support Chops Use your own tags
Already tagging excluded ratings? Keep your reporting as it is: Dispute can add your existing tags instead of its own.
Steps
- Open Dispute's Home tab and click ⚙️ Team settings.
- Next to Tags added in Zendesk, click Change.
- Choose the tags to add when a dispute is approved, and when it's denied. You can pick more than one for each.
- Save.
If you don't use tags yet, the defaults are csat_dispute_approved and csat_dispute_denied.
Changing tags doesn't update tickets that were already tagged.
Every decision also adds an internal note to the ticket, whatever tags you choose, and every outcome always adds at least one tag.