Support Chops How do decisions get onto the Zendesk ticket?
Reviewers approve and deny in Slack, and Dispute records each decision on the ticket for you.
What's added to the ticket
- Your team's tag for approved or denied. See Use your own tags.
- An internal note with the reason, the agent's explanation, the reviewer's comment, and who decided.
To read the full conversation, reviewers use View ticket, which opens the ticket in Zendesk with their own Zendesk access.