Support Chops What data does Dispute store?
Dispute stores only what it needs to run disputes. Customer details stay in Zendesk.
What we store
- Your Slack and Zendesk connection tokens, encrypted
- Your settings
- Dispute records: who disputed which rating, the reason, the explanation, the outcome, and the dates that apply
What we never store
- Ticket content
- Customer names, emails or comments
Dispute shows these by fetching them from Zendesk when needed.
Decisions live in Zendesk. A decision only counts once it's on the ticket as a tag and internal note.