For reviewers

Deciding disputes in Slack, reminders and backups.

• Review a disputeWhen an agent disputes a rating, you get a Slack message right away.
• Decide before the ticket locksEach dispute shows Decide by date.
• Reminders, backups and alertsIf a dispute hasn't been decided, Dispute follows up so it doesn't get missed.
• What does management see?Admins, and anyone your team adds, don't get every dispute.
• Disputes waiting for youEvery dispute waiting for your decision is also on Dispute's Home tab, under Waiting for your decision, soonest first, with Approve and Deny.
• Set a backup reviewerA backup reviewer decides disputes when your reviewers are away.
• How do decisions get onto the Zendesk ticket?Reviewers approve and deny in Slack, and Dispute records each decision on the ticket for you.