Support Chops Decide before the ticket locks
Each dispute shows Decide by [date]. That's just before the ticket locks or, for teams whose tickets never lock, the end of your team's review time (for example, 4 days after the dispute was filed).
After the Decide by date
- The buttons stop working.
- Your message changes to Not reviewed in time.
- The agent is told, and the rating stays in reporting.
Your decision is only saved once it's on the Zendesk ticket. If Zendesk can't be updated, your decision isn't saved and you'll be asked to try again.