Support Chops "Dispute lost its connection to Zendesk"
This happens when access is removed in Zendesk, for example when the OAuth token was deleted or the admin who connected it left. New ratings and decisions are on hold, but nothing is lost.
Reconnect
- Open Dispute's Home tab in Slack.
- Click Reconnect. It's on the Overview tab, and in ⚙️ Team settings → Zendesk → Connection.
- Approve the connection in Zendesk. Any Zendesk admin can do this.
Dispute picks up where it left off, including ratings that came in while it was disconnected.