I'm not a Zendesk admin: who connects Zendesk?

Only a Zendesk admin can approve the connection, because Dispute needs to read every agent's ratings and your close rules. If that isn't you, send the step to your Zendesk admin from Slack.

Send it to your Zendesk admin

1. In Dispute's Home tab, click Connect Zendesk.
2. Enter your Zendesk address.
3. Under Who approves the connection in Zendesk?, choose Someone else.
4. Pick your Zendesk admin and click Continue.

What happens next

• Your admin gets a Slack message with a Connect Zendesk button.
• You get a Waiting for… message in Dispute's Messages tab. The form's Open messages button takes you there.
• Once they approve, both messages change to Zendesk is connected, and you get a message saying so.

💡If the person you picked isn't a Zendesk admin, they can click I'm not a Zendesk admin in their message. You'll get a Slack message right away, so you can pick someone else.

The link stays active for 7 days. If it expires, send it again from the Home tab.

Related articles

• "This link has expired"
• "A Zendesk admin needs to approve this"