Dispute a rating

Dispute a rating when it doesn't reflect your work. Each rating can be disputed once.

Steps

1. In your message from Dispute, click Dispute next to the rating.
2. Pick the reason that fits best:
   • Product or company issue, not my handling
   • Policy I had to follow
   • Rating doesn't match the conversation (for example, the customer clicked the wrong rating)
   • Customer closed the ticket before I could reply
   • Wrong agent: I didn't handle this
   • Other
3. Under Explain what happened, add anything that helps your reviewer. It's required if you choose Other.
4. Click Submit dispute.

What happens next

Your reviewer gets it straight away. Your message changes to Dispute pending; there's no separate confirmation. You'll get one message when your reviewer decides.

Related articles

• What happens after I dispute?
• Why does each rating show a "Please dispute by" date?