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    "This ticket has locked, so it can no longer be disputed"

    The ticket locked in Zendesk, so nothing more can be added to it. The Dispute button goes away once a ticket locks.

    Related articles

    • Why does each rating show a "Please dispute by" date?

    For agents

    • Where do I find Dispute in Slack?
    • Your Home tab
    • Get help, report a problem or share an idea
    • When does Dispute message me?
    • Why did I get a message right away?
    • What does Not disputing do?
    • Why does each rating show a "Please dispute by" date?
    • Dispute a rating
    • What happens after I dispute?
    • "This ticket was reopened, so the rating can't be disputed yet"
    • "This ticket has locked, so it can no longer be disputed"
    • "The time to dispute this rating has run out"
    • Why can't I reply to Dispute?
    • "This message is out of date"

    Still stuck? In Slack, open Dispute → Home → Help → Ask a question, or email hello@supportchops.com. A real person replies.

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