When does Dispute message me?

Dispute keeps messages to a minimum: usually 2 per rating at most before you act, then one more with the outcome if you dispute.

When messages arrive

• At 4pm your time, on a day you got new negative ratings. One message covers all of them. No new ratings, no message.
• A reminder at 4pm the day before your Please dispute by date, for any rating you haven't acted on. If your first message already came at that time, there's no separate reminder.
• Right away, only when a rating needs your attention soon. See Why did I get a message right away?

"Your time" is the time zone on your Slack profile. Some teams choose to send every rating right away instead of at 4pm.

💡Clicking Dispute or Not disputing stops any reminder for that rating.

What's in each message

Each rating shows the ticket, the date it was rated, the customer's comment if they left one, and when to dispute by. Three buttons:

• Dispute: challenge the rating. See Dispute a rating.
• Not disputing: the rating is fair. See What does Not disputing do?
• View ticket: open the ticket in Zendesk.